Q-Certified Used Car Warranty Program


Porter Auto Group is now offering two years or 100,000 Miles of limited warranty on all

Pre-Owned Cars, Trucks, SUV's and Minivans that qualify!

What is included in the Best Dealer Warranty in the Country? 

 
Two years or 100,000 miles of Powertrain Coverage 

This means two years from the time you purchase your vehicle from us or until 100,000 miles shows on the odometer, we will fix any issues that arise with the powertrain of your vehicle. (what is covered is listed below). 

Nationwide Coverage 

Unlike most dealer warranties where they make you come back to them for any repairs we understand that you may not be in our backyard when you have a problem. This is why we allow you to get your vehicle repaired at select dealers around the country. 

Proof of Quality 

The value or reliability of a used car can not easily be determined by just looking at the car. Even a thorough visual inspection by a certified technician can not unearth future problem areas. This is why we provide you with a free Auto Check report provided by Experian. Experian is the same company who provides your credit report and they can tell you if the vehicle has been involved in any major accidents. How may people have owned the vehicle and where the vehicle has been driven during its life. 

Only select dealers are eligible 

Few dealership throughout the country have qualified to offer the Q Ultimate Warranty. To qualify a dealer must excel in three main areas . A proven history of quality and thorough vehicle inspections with a 90% or better CSI rating from their manufacturer. A strong history of volume sales leadership within their market and a strong presence in their community both business and charitable involvement. 

Unannounced 3rd Party Inspections 

We get inspected three to four times throughout the year by an independent 3rd party (Resource Automotive or AON) to insure we are adhering to the inspection rules and guidelines. 

24-hour/7 days a week Round-The-Clock Assistance 

For one year after purchasing your vehicle you will be able to use Road Americas Roadside assistance service. 

Towing Service 

When necessary, your vehicle will be towed to the nearest Q Ultimate dealer for repairs (one year from date of purchase). Also for one year from the date of purchase you get these added benefits. 

Additional Benefits

  • Flat Tire assistance
  • Battery Jump Service
  • Lock out Assistance
  • Gas, oil or fluid delivery service
  • Rental reimbursement if your car needs to be held overnight.
  • Tire hazard protection
  • Trip interruption coverage.
  • The coverage
  • Engine

 
Gasoline Engine 

Cylinder block and all internal lubricated parts including; crankshaft, rod and main bearings, cam bearings, expansion (freeze) plugs, connecting rods, wrist pins, pistons, piston rings, camshaft, cam tower, lifters, cylinder head, valves and guides, valve springs, rocker arms (cam followers), pushrods, timing chain housing cover, timing chain and sprockets, timing belts and pullys, timing belt tensioner, intake and exhaust manifolds, flywheel, balance shaft, harmonic balancer, and retainer bolts, crankshaft pulley, valve covers, oil pan, oil pump and pressure relief valve, engine oil cooler hoses, oil filter adapter/housing, engine oil sending unit, engine mounts, water pump, temperature sending unit, thermostat and housing, fuel supply pump, vacuum pump, dipstick and tube, fasteners for the components listed above. 

Turbocharged/Supercharged/Rotary/Diesel Enhanced Engines 

All of the above listed parts or equivalent plus, turbocharger, waste gate controller, intercooler, hard lines, compressor, clutch and pulley. Bypass valve, injection pump, lines and nozzles. 

Transmission

Automatic
 
Case and all internal lubricated parts including oil pump, valve body, torque converter, vacuum modulator, governor, main shafts, clutches. Bands, drums, gear sets, bearings, bushings. SealifastenersTV cable, solenoid and electronic shift control unit, transmission mounts, cooler, cooler hoses and hard lines, dipstick and tube, fasteners for the components listed above. 

Standard
 
Case and all internal lubricated parts including main shaft, gear sets, shift forks, synchronizers, bearings, bushings, fasteners for the components listed above. Transfer case - (4x4 Vehicles) - Case and all internal lubricated parts including, main shaft, gear sets, chain and sprockets, bearings, bushings, mounts, fasteners for the components listed above, electronic and vacuum engagement components. 

 
Drive Axels

Front Wheel Drive 
Final drive housing and all internal parts including carrier case, gear sets, chain and sprockets, bearings, bushings, axle shafts, universal joints, front hub bearings. Locking hub assemblies (4x4), drive shaft support, fasteners for the components listed above. 

Rear Wheel Drive 
Drive axle housing and all internal lubricated parts including, carrier case, gear sets, bearings bushings, limited slip clutch pack, axle shafts, rear hub bearings, propeller shafts, universal joints, drive shaft support, fasteners for the components listed above. 

Note: For complete coverage regarding specific details, limitations and responsibilities refer to the Q Certified limited Powertrain Warranty. 

MAKE AN INQUIRY

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FAQ's about the Q Ultimate Warranty

Question:  Do all cars have it?
Answer:     Only cars that have less than 100,000 miles on the odometer and are newer than 8 years old qualify. About 85% of our inventory mix qualifies. 



Question:  Do I need to take my car to you for all the maintenance work?
Answer:     No.  We feel our technicians as well as our prices can not be beat.  However, if you prefer to go to your own mechanic, that is fine.  The warranty still is valid. 



Question:  Is there any deductible?
Answer:     Yes, $200 



Question:  Do I need to do ALL factory recommended maintenance in order for the warranty to be valid?
Answer:     Absolutely.  If you want to keep your car running well past 100,000 miles, you should at the very least follow the factory recommended maintenance per your owners manual.  We always recommend an oil change every 3,750 or 3 months. It's a proven fact it will stretch out the life of any vehicle. If you do not do the factory maintenance, the warranty would be void as well as the health of your car. 



Question:  How do you know if I have done ALL the Factory service if I don't come back to you?
Answer:     You will need to retain the paper records for the maintenance work performed. This is a good idea anyway to increase resale value of your vehicle down the road. Our dealership retains these records on our customers behalf to again build the resale value of your car. 



Question:  Is it REALLY the best in the country?
Answer:     To our knowledge, yes.  We have found a few dealers that include an extended warranty with used vehicle purchases for certain sales or promotions but no other dealer that we know of will offer 2 years or 100,000 miles of coverage with all the extra benefits year round. 



Question:  Do I need an extended warranty if I buy a used car from you?
Answer:     That decision is up to you.  The Q Certified Warranty covers your powertrain but there are many other components that are not covered. Many of those components can cost hundreds, if not thousands of dollars to fix. We recommend you look at the overall risk versus reward when deciding on an extended service contract. 



Question:  If I bought a car from another dealer, can I buy only the Q Certified Coverage from you?
Answer:     Unfortunately, no.  We can only provide this service to cars we are able to inspect.  Certain inspection protocols must be done to qualify a car for the warranty. 



Question:  So if I am traveling in Newark, Wilmington or Dover and my car breaks down, what do I do?
Answer:     You would simply call the 1-800 number we give you at delivery and someone will begin to make arrangements to have your vehicle towed and begin to plan any other services you may need. 



Question:  Is the 1-800 number going to get routed over to another country who will not understand my situation?
Answer:     No, the call center is located in Chicago and handles all warranty issues for the largest automotive warranty company in the world. This means they are constantly talking with dealerships, tow trucks and customers who are currently in a similar situation. 



Question:  Where can I get a list of Q Certified Service Shops?
Answer:     Ask our dealership for a list of service shops in areas you visit frequently. 



Question:  Why only certain dealerships?
Answers:   Who works on your cars is almost as important as how often you get your oil changed. Technicians are like doctors for your car. Although cars are machines, each one is slightly different and needs to be treated that way. The dealers we recommend have all met the same standards we were held to during our inspection period and we feel are capable of fixing your problem and not causing others. 



Please see a Porter Hyundai sales person for any further Questions.

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